Privacy Policy

Pesona Trip Indonesia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pesonatripindonesia.com and use our tour booking services. Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

database 1. Information We Collect

Personal Data

When you book a tour, submit a contact form, or communicate with us, we may collect the following personal information:

Full name
Email address
Phone number (including WhatsApp)
Nationality and country of residence
Travel dates and preferences
Number of travelers (adults and children)
Hotel or accommodation details
Special requests (dietary requirements, accessibility needs, etc.)
Payment information (processed securely through third-party providers)

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly (e.g., cookie consent preferences, dark mode settings).
Analytics Cookies: Help us understand how visitors interact with our website through Google Analytics.
Third-Party Cookies: Set by our live chat provider (Tawk.to) to enable customer support functionality.

Automatically Collected Data

When you visit our website, we automatically collect certain information, including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source

settings 2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process your bookings, arrange tours, transportation, villa rentals, and other travel services.
Communication: To respond to your inquiries, send booking confirmations, provide travel updates, and offer customer support via email, WhatsApp, or live chat.
Personalization: To tailor our services and recommendations based on your preferences and past interactions.
Website Improvement: To analyze usage patterns, diagnose technical issues, and improve our website performance and content.
Marketing: With your consent, to send promotional offers, travel tips, and newsletters. You may opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

share 3. Third-Party Services

We use the following third-party services that may collect or process your data:

FormSubmit

Our contact forms are processed through FormSubmit, which receives your name, email, and message content to deliver form submissions to our inbox. FormSubmit does not store your data permanently.

Google Analytics

We use Google Analytics to understand website traffic patterns and user behavior. Google Analytics collects anonymized data including pages visited, session duration, and device information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Tawk.to (Live Chat)

Our live chat widget is powered by Tawk.to. When you use the chat feature, Tawk.to may collect your name, email (if provided), chat transcripts, IP address, and browser information to facilitate real-time customer support.

WhatsApp (Meta)

When you contact us via WhatsApp, your messages are processed through Meta's WhatsApp Business platform. Your phone number and message content are subject to WhatsApp's Privacy Policy.

cookie 4. Cookies Policy

Cookies are small text files stored on your device when you visit our website. Here is a summary of the cookies we use:

Cookie	Type	Purpose
cookies-accepted	Essential	Remembers your cookie consent preference
dark-mode	Functional	Stores your dark/light theme preference
_ga, _gid	Analytics	Google Analytics tracking cookies
TawkConnectionTime	Third-Party	Tawk.to live chat functionality

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies. Consult your browser's help documentation for instructions.

shield 5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:

SSL/TLS encryption for all data transmitted between your browser and our website
Secure storage of personal data with restricted access
Regular review of our data collection, storage, and processing practices
Access to personal information limited to authorized personnel who need it to perform their duties

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that may affect your rights.

gavel 6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

visibility Right of Access

Request a copy of the personal data we hold about you.

edit Right to Rectification

Request correction of any inaccurate or incomplete personal data.

delete Right to Erasure

Request deletion of your personal data, subject to legal obligations.

block Right to Restrict Processing

Request that we limit how we use your personal data.

download Right to Data Portability

Request your data in a structured, machine-readable format.

do_not_disturb Right to Object

Object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

schedule 7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 5 years for tax and legal compliance. Marketing data is retained until you unsubscribe or request deletion. Website analytics data is retained for 26 months.

child_care 8. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

update 9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.